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© 2019 Uplift Pro Imaging           

FAQ's

  • How do I schedule my flight or get more information?

    -Call or text 616-648-2694 or email sbrink@upliftproimaging.com for any question, explanation, discussion or scheduling.      -We’d love to provide you with top of the line imaging products and with complete client satisfaction. Your satisfaction is our satisfaction.

 

  • How do I get my pictures?

    -Online digital transfer or USB thumb drive.

 

  • How do I get my videos?

    -Online digital transfer or USB thumb drive.

  • What size photo print can be made with your pictures?
    -Our unaltered acquisition pictures will yield 20x30 inch “excellent” picture quality prints and 30x45 inch “great" quality prints. We suggest local or online professional digital printing if display framing is intended.

 

  • What size are your pictures?

     Our pictures are currently acquired at 18MP (4864x3648) in a 4:3 format. Other acquisition format sizes are available.

 

  • What size are your videos?

    -Our videos are acquired at movie quality cinematic 4K High Definition resolution. This roughly translates into 12.6MB of data per second of video. A 15-second video is about 189MB and 30-second video is about 378MB, etc.

    -Videos can be reduced in sizes, such as 1920x1080, which is a high resolution rendering for YouTube, phones, and tablets.

 

  • Are there any limitations to a drone flight at my location?

    -Special permission can be obtained for flights within 5 miles of airports. There may be FAA temporary flight restrictions that may limit your desired flight day. Flight patterns may be limited due to structures, busy roadways or walkways and anything that risks possible personal injury or property damage.

    -SAFETY is of utmost importance!

 

  • Are there weather limitations?

    -Yes. Cloud base too low, too windy, thunderstorms or rain in the vicinity, below-freezing temperatures. Occasionally, a            combination of excessive heat and humidity.

    -Flight time or date may need to be changed. However, your project would be rescheduled for completion as soon as possible within a few days before or after your original Flight Date.

 

  • Do you have a rapid response program?

    -Yes. We try to! Site and airspace research would have to be studied before the final confirmation. If search and rescue are needed for a loved one - human or animal, we will try to accommodate ASAP!

 

  • What is the sequence of events to get pictures, videos or data of my property or job location?

   -Discussion of your project needs.

   -You order a package by phone call, text, email, in-person initiating a site search checking for restrictions and limitations.

   -A flight date range is arranged.

   -We monitor the weather closely. Thunderstorms, rain, wind, poor visibility, cold weather or other site circumstances occasionally causes the need for rescheduling, typically a few days before or after.

   -Onsite time ranges from 1-4 hours. Please see our "What to Expect Page" for further information.

   -The data processing time ranges from 2-48 hours depending on the service and project.

   -Your final product is delivered with an online digital transfer or by USB thumb drive. Downsized videos for social media platforms can be delivered through a Youtube link.

    -Your balance will be due upon product delivery or if mutually predetermined, as agreed upon.

 

  • What can I do to prepare for my residential Flight Day?

    -Pick up any debris, branches, garbage.

    -Try to safely remove any branches or obvious debris on the roof. Potentially some can be “edited out” in the post-processing.

    -Put away any outside children toys/devices.

    -Park your vehicles well away from the site on Flight Day. 

    -Consider asking close neighbors to park in their garage or down the street.

    -Put any yard machinery or tools inside or take offsite.

    -Consider a late take out or early removal of trash and recycle containers. Consider discussing this with your neighbors. All or portions of their property will be included in the imagery. The pilot will try to assist in any way possible.

    -Hide the hose(s).

    -Make sure the patio is orderly.

    -Pick up the newspaper or whatever else that may be visible.

    -Please inform us of any routine pedestrian traffic… e.g. children walking through our yard after school usually around…        that potentially could get into the filming.

 

  • Do I need to be home on my residential Flight Day?

    -No, but ideally available by phone or text if any questions arise.

    -You are certainly welcome to be home, but please note, the flight is taken very seriously from both quality and injury perspectives. The pilot’s concentration has to be on the flying drone, obtaining the best possible product and whatever else may come into the field of view. We certainly can discuss anything after the flight has concluded.